How it works

Benefits

Step 1: Initiate
Initiate

Choose General Med in the GVC app. If your Teladoc account is setup, select the member you want to have the visit about.

Step 2: Request
Request

You can request an on-demand visit or schedule for a preferred time. Provide the physician with details about what you're currently experiencing.

Step 3: Resolve
Resolve

The physician will meet with you via phone/video, and provide medical advice. They will post a visit summary to your file, and send a prescription to your local pharmacy if needed.

Frequently Asked Questions

How quickly can I talk to the doctor?

A doctor will call you back in 24 minutes, on average. If you miss the doctor’s call, whether you are away from the phone or you have anonymous call blocker on, you will be returned to the bottom of the waiting list. The consult request is cancelled if you miss three attempts by the doctor to reach you.

What is Teladoc?

Teladoc is the first and largest provider of telehealth medical consults in the United States, giving members 24/7/365 access to quality medical care through phone and video consults.

What is an authorized consenter?

An authorized consenter is an individual the parent or guardian has previously assigned to speak with the doctor on the child’s behalf in the parents’ or guardians’ absence. The authorized consenter must be appointed by the parent or guardian prior to any consult where the authorized consenter will represent the minor on the consult.

Do Teladoc physicians treat both adults and children?

Yes. Teladoc provides quality care for members of any age

Who can request a consult for a child?

The parent, guardian, or authorized consenter must request a consult for the child/minor. Dependents under the age of 18 years may not request a consult directly.

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